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Q - Do i need to buy a new licence key every year?
A - Yes (subject to change) Please see the Buy Now page for details on pricing
Q - I have two computers in my pharmacy can i install to both?
A - No. Each licence only allows you to install to one computer at a time. If required you can purchase multiple licences together at a discounted price.
Q - The program froze/crashed, will I lose my data?
A - It is unlikely that your data will be lost in this event. However you should always make backups, to be on the safe side you should backup on a daily basis. If the program does freeze, try pressing the Debug button on the top right side of the screen it should debug the program and return you to the main screen. If this does not work try and exiting and restarting the program, check your data and if appropriate restore all data from your backup.
Q - What happens if changes are made to CD Law?
A - If you notice any changes in the CD Law which you think have not been accomadated by the program please email us and let us know. We will incorporate any changes in electronic controlled drugs register law into ECD REG as soon as possible and then make the new update available for you to download online
Q - I dont have internet connection on the system with ECD-REG installed on it, how do I keep upto date?
A - You can ring us to check the latest version number and if required request a cd to be sent to you by post. If you have access to internet elsewhere, visit the website to see the latest version you can then download the new version installer and re-install on the PC which has ECD REG installed on it.
Q - I am using Windows 7 but I can't get the program to run, why?
A - ECD REG was developed on an Windows XP system hence we reccommend it is used on systems which have Windows XP operating systems installed on them. Although we have tested the program and found it to work on both Windows Vista and Windows 7 it does require changing of some system settings & priviledges.
Q - What steps can I take to ensure good functionality of the software
A - You can minimize crashing and program errors by following these steps: Whenever you open a new form such as making an entry, always close the forms fully before exiting from any registers or screens. Before switching your PC off make sure you backup first (if appropriate) and then exit the program properly and fully. If using Windows Vista or 7 if you experience problems you can try Windows compatibilty functions such as running the program in Administrator mode.
Q - I have just made a new dispensed entry and the running stock balance seems incorrect.
A - The running balance on the dispensed registers will not always add up due to the fact that stock balances will increase when you receive stock. The best way to check the running stock balance is by clicking on "Combined Registers" from the View menu. You can see the dispensed stock entries along side the recieved stock entries in chronological order and you can make sure the balance is correct. If there are any discrepancies it would be good practice to investigate by doing a manual stock check. Stock balance can be manually corrected by clicking on "Stock Balance" via the Edit menu.
Q - I cant run the program on my Windows XP PC, why?
A - Is your windows XP installed properly and a genuine version? You also need to be sure you have the requirements needed by the program. Internet access may be required for some features. Other requirements include having latest .NET Framework and latest VB6 Runtime files. If you have tried everything it may just be that the program may not run on your system in which case we suggest installing to a different PC.
Q - The program runs but i cant seem to press some of the buttons or the mouse does not move properly on the screen..
A - Your screen resolution may be too low. Most applications may run best at 1024x768. On your desktop press right mouse button and select properties. Change the desktop settings (resolution) to 1024x768.
Q - I cant seem to input any data into the Dialog boxes, How do I fix this?
A - This is due to a bug in some of the older versions. To correct this either update your version from the Help menu, or re-install the latest version. (Latest version installer can only be obtained by emailing us.
Q - The licence key I was supplied with does not work/does not unlock the program
A - The licence key is case sensitive. Please copy the exact licence key emailed to you along with the email address you registered with into the correct boxes, then press ok. If you still have trouble unlocking the program email us with your email address that you used. Note you can not use an expired licence key. After a while your key is added to a licence key blacklist which will mean that if you used it again it would not work. In exceptional circumstances we may send you another licence key if for example your key was blacklisted and you had to format your PC and then reinstall ECD-REG before the end of the year. In this case you would require a new licence key.
Q - Why can't I register online?
A - In order for you to register online you have to have successfully entered a licence key and you must be connected to the internet.
Q - When I start the program why does ECD-REG keep checking my licence key?
A - This is to reduce licence key abuse. The key that you enter has to be verified online before any of the online features can be used for example emailing and checking for updates.
Q - How many entries can you repeat in one go?
A- You can select as many entries in the current register that you want to repeat. ECD-REG will process them one by one.
The program has been tested on windows XP, Vista and 7. It has also been tested on Windows 7 64 bit versions. In the event that you are unable to run or use the program we can offer a full money back gaurantee within 14 days of emailing you the links. The program has not been tested on every type of PC and so we can not offer any kind of gaurantee of its functionality. In the event that you have a problem we will strive to help you to resolve the issue. Please make sure that you test all features on your PC via the free trial version.
Before you install the software it is your responsibility to ensure you have read all documentation in the downloaded zip archive and on the website. You also agree that we, RAF Systems or any official affiliated sales representatives/websites, will not be held responsible for any misuse of the software, or for any damage or loss of data caused as a result of using this software, the website or related content. The zipped archive and contents have been screened for viruses and malware before uploading.
It is the users responsibility to ensure that they make regular backup of ALL data to a secure location such as floppy disk, flash drive or online. We also advise that you make regular hard copies of registers and keep these in a hard bound folder for the minimum number of years as per pharmacy law relating to storage of controlled drugs registers.
We advise that you keep a note of when you activate your licence key online and the relevant expiry date (at the time of writing this is 1 year). You should purchase a new licence key (if applicable) atleast 14 days before the expiry date to ensure you receive your licence key on time and that your account has been updated before expiry!
RAF Systems makes every effort to maintain the accuracy of the information on this website, help documentation and website. However we can not give any warranty or guarantee with regard to the information provided. We accepts no responsibility for any loss which may result from reliance on the information provided. There is always upto date information regarding electronic controlled drugs registers on the GPHC websites, it is your responsibility to ensure that you abide by the current legislations. In the event that you come across any issues please do contact us to inform us so that we can make any necessary updates.
